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Home  >  Volume 31 (July 2015)

Measuring the Value of ICT in the Nigerian Service Industry by Victor A. Olutayo1and Godspower O. Ekuobase (Pages 207-212)
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A key challenge within the service industry is how the benefits from ICT adoption and diffusion (ICT value) relate to the degree of adoption and diffusion of ICT (ICT maturity). This has resulted in the uncertainty of value generation from investments on ICT leading to ICT mis-planning and disaster. For sustainable improvement of ICT based service delivery in Nigeria therefore, the ICT value index of the Nigerian service industry has to be measured. The value of ICT to selected service firms listed in the Nigerian Stock Exchange (NSE) has been measured using the Value Added Intellectual Coefficient (VAIC) model. The result showed that the Nigerian service industry’s ICT value index is 4.60, an indication that the potentials of ICT are poorly utilized for service delivery in the Nigerian service industry.

Keywords: Service industry, Nigeria, VAIC, and ICT value index.